Payment Policy
1.Our agreement with you is set forth in the Payment Policy set out below (the “Payment Policy”), which apply to each and all of our services provided to you regarding the payment and refund of the Services (“Services”).
2.Unless otherwise specified in this Payment Policy, the terms used herein shall have the same meaning given to them in the Terms and Conditions (“Terms and Conditions”) on https://www.hanakorean.com.sg (our “Website”).
3.This Payment Policy may be amended by us from time to time, which will take effect from the date the amendments posted on our Website or such other related links provided by our company. It is your responsibility to be aware of such changes.
4.In consideration of our company providing the Services to the student, the client shall pay the applicable fees, together with any other relevant taxes, including Value Added Tax (VAT), Sales Tax, or Goods & Services Tax (GST), that may be levied by the applicable governmental authorities from time to time.
5.We will charge corresponding payment processing fee for different payment methods. Our company will review the payment processing fee from time to time and may increase or decrease the payment processing fee that our company deems appropriate in its sole discretion.
6.Our company course fees will be reviewed from time to time and may be increased or decreased by such amount as our company, in its sole discretion, deems fit.
7.New clients and/or students undertake to pay the applicable course fees. Students cannot commence or start their official classes with our company whilst any fees are outstanding and unpaid.
8.Existing clients and/or students will not be allowed to attend their existing classes should any fee or payments be overdue. All outstanding fees must be settled in full before the student is able to resume lessons with our company.
Singapore Payment policy
9.Our company accepts payments made by any of the following online methods:
Major credit/debit cards (Visa / MasterCard / American Express / UnionPay)
WeChat Pay
Bank transfers
Instant payments (PayNow)
Instalment – Grabpay
Refunds for Withdrawal without Cause
1. Crystal Learning Centre Program’s Refund Policy can be found in Schedule A attached hereto. Unless otherwise specified in Schedule A or as separately agreed by you and our company, no refund of any product is permitted.
Instalment Refund Policy
2.Except as otherwise stated in Appendix A, no refunds will be given for customers who purchased packages via instalment plan.
Schedule A – Refund Policy
The Refund Policy shall apply to all Programs. Program refund amount is as following:
| % of aggregate amount of the fees paid as per Crystal Learning Centre invoice | If a Student’s written notice of withdrawal is received |
| 75% | more than 60 days before the Course Commencement Date |
| 25% | before, but not more than 60 days before the Course Commencement Date |
| 10% | after, but not more than 7 days after the Course Commencement Date |
| 5% | more than 7 days after the Course Commencement Date, but not more than 14 days after the Course Commencement Date |
| 0% | more than 14 days after the Course Commencement Date |
All currency in SGD unless otherwise stated.
A cooling-off period of seven (7) working days is applicable for a maximum refund from the date when the contract was signed.
The above refund policy also applies to company-sponsored students.
All refunds shall be made within seven (7) working days from receipt of the student’s request.
There would be a 3% administration charge on the refundable amount.
Refunds for Withdrawal with Cause
Crystal Learning Centre Pte Ltd shall inform the student immediately within three (3) working days if:
- It fails, for any reason, to commence course on the course commencement date;
- It terminates the course, for any reason, prior to the course commencement date;
- It fails, for any reason, to complete the course by the course completion date;
- It terminates the Course, for any reason, prior to course completion date;
Crystal Learning Centre Pte Ltd shall, within seven (7) working days of notifying the student in writing of above circumstances (i) to (vi), provide the student with information and details of an alternative confirmed course arrangement to allow the student to make a timely and appropriate decision on the alternative arrangement.
Students shall be entitled to immediately withdraw from the course by giving written notice to Crystal Learning Centre Pte Ltd of his / her intention to do so.
For circumstances under “Refund for Withdrawal with Cause”, Crystal Learning Centre Pte Ltd shall within seven (7) working days after student’s request, refund to the student: –
- the entire amount of the course fees and
- miscellaneous fees
Withdrawal Policy
Request for programme withdrawal must be made in writing. A written notice of withdrawal from the programme (“Withdrawal Form”) must be delivered to the Crystal Learning Centre Pte Ltd by email: class@crystal.com.sg
All discounts/rebates/waiver that the student was entitled to shall be forfeited and all outstanding fees have to be paid prior to withdrawal. This includes all non-tuition fees (inclusive of GST) .
Crystal Learning Centre Pte Ltd, within three (3) working days of receipt of the withdrawal form, send the student an acknowledgement of their request to their email address.
Crystal Learning Centre Pte Ltd will process and inform the student of the outcome in writing within a time frame of not more than four (4) weeks from receipt of the student’s request (for cases with no refund).
Last revised on Jan. 18 2024.